We strive to deliver orders to your doorstep using a fast and affordable shipping method. The Turnaround time and cost can be calculated on our website. However, the actual shipping charges may vary. If the difference is more than 15%, we will contact you via phone or email and obtain your consent before finalizing the purchase.
Shipping Addresses
To keep the shipping costs as low as possible and to provide you with the best possible service, here are some guidelines:
Make sure that the delivery address is accurate.
If you want the shipment delivered to your business address, you must mention the name of the business so that the carrier knows where the merchandise is being delivered to.
PO boxes shouldn't be specified as shipment addresses.
Freight carriers do not deliver to PO Boxes.
Businesses operating from home must use residential addresses and are charged accordingly for delivery.
When you are placing an order online, make sure to include the right phone number. If something happens to your shipment, we will inform you. Carriers also frequently contact you beforehand so that you are available at your location to receive your order. If the carrier is unable to reach you, they may be unable to deliver your belongings.
If you choose to modify your delivery address after placing your order, extra carrier charges will be applied and will be communicated to you. However, it is not possible to modify the shipping address if you placed your order using the Credit option.
In case of an unsuccessful delivery attempt, the redelivery fees can be incurred in addition to any reconsignment fees,
Multiple Items
If you have multiple items in one order, we will dispatch your order once the items get restocked.
Shipping Partners
Your orders are delivered through our selected shipping partners. If you prefer a specific carrier, we can make arrangements. In case of a larger order or an order that exceeds the maximum weight (up to 150 pounds) and length(up to 108 inches ) for ordinary shipment, we use a freight carrier. If you require an LTL freight shipment delivered on a specific day or time, please contact one of our sales agents for the estimate.
Expedited Shipping Options
We provide faster delivery alternatives for many of our goods; however, if you need your shipment on an urgent date, it will cost more. For additional information about fast shipping services, please contact us at +1-800-598-5889. Shipping times depend on product availability, and these choices will only appear in your cart if they are in stock at the time of purchase.
Delivery Options
Our system automatically identifies whether you are using a business or a residential address. s.
Non-commercial Address: A non-commercial address is any house, apartment, or other living place, regardless of whether you run a business from home. Schools and churches are classified as non-commercial entities by carriers.
Commercial Addresses: These are defined as any commercial or industrial site with tractor-trailer access or a loading dock available during typical business hours (9 a.m. to 5 p.m.). If your item(s) are shipped via freight carrier, the carrier will contact you to schedule delivery.
Free Shipping
We provide free shipping on numerous items of restaurant equipment and kitchen supplies. These are not limited-time offers and are part of our ongoing efforts to provide you with the best value on high-quality equipment. When you're purchasing the large quantities that are commonly required in food service, it can benefit you by saving hundreds or even thousands of dollars on each order.
Free standard ground delivery may only be available for orders shipped to the 48 contiguous states. Consumers shipping to Alaska, Hawaii, Puerto Rico, or any other island off the coast may need to contact customer care for a shipping price to place the order.
Free shipping does not include additional services such as faster delivery, interior delivery, white glove shipment, or lift-gate assistance. Locations that are remote or difficult to reach can result in additional charges. Customers will be notified if these costs occur. Working with our shipping partners, including freight carriers, allows us to secure competitive prices that keep your total cost low.
Before the delivery vehicle leaves your driveway, take the following steps. (Remember that once the carrier leaves, you are accountable for reporting any damage to the shipping company. The Horeca Store is responsible for such damages.
Check the order you're receiving. Unpack everything, but save the original packaging materials. Do not discard pallets or boxes unless you are completely satisfied with every item.
The buyer should inspect the shipment to check if something is damaged or missing., even if the plastic wrap is intact. It should instantly be mentioned on the delivery receipt. Additionally, the quantity of boxes indicated on the Bill of Shipment should be checked
The buyer should inspect every box they receive for, dents, dings, creases, holes, punctures, and damaged pallets. If the client notices these indications, they should write it on the delivery receipt and ask the delivery person to open the box. If the delivery man declines, clients can contact our Customer Service Centre, decline the shipment, and write it on the delivery receipt.
Even if the boxes are in excellent condition, customers should still sign their name with "subject to inspection." Once the delivery man leaves, the client has 5 days to notify us of any damaged or missing items.
Inspect every single part of the equipment from top to bottom. You're seeking visible and/or hidden damage, so inspect everything closely. Hidden damage must be informed and an inspection should be scheduled within three working days.
While the driver is there, take note of any damage you can find. Take photos if you can. Inspect the items when they arrive and make a note of any potential damage on the delivery receipt/bill of shipment.
Now, you have three possibilities.
There is no damage. Accept the shipment and sign off.
Slightly damaged. On the acceptance form, indicate all of the damage you observe. It is preferable to refuse the damaged item and contact our Customer Care Team right away if you don’t want to use the item with the damage you notice. If the carrier declines to take part in a freight claim. Observe that the freight bill says "Refused." Record any damage you detect on the bill you sign if you decide to keep the package. Make sure you have the driver write the problems down and sign it before you let him go if he only has a PDA (electronic device)
Refuse the shipment if the item you ordered is destroyed. Kindly take pictures and note any issues. Get in touch with us right away to begin the return procedure.
If there is freight damage, please give us a call at +1-800-598-5889. For prompt and accurate assistance, keep your order number, shipment details, and tracking numbers (if any) ready.
Liftgate Service
When ordering large and bulky items, you must choose liftgate service during checkout. This applies to all locations (business and residential) without a loading dock or tractor-trailer access... This is because objects weighing over 75 pounds can be safely unloaded from the vehicle to the ground using a liftgate. However, you are responsible for moving the product inside after it is on the ground. To acquire an estimate for inside delivery or white glove services, please contact our sales team before delivery.
Please be advised of the following if you choose not to use the liftgate service at checkout:
Bringing goods inside your building is not included in the liftgate service.
The costs may increase if you add a liftgate, white glove, or interior delivery option for your order after it has been placed.
The delivery person can't help you unload your shipment. Removing your shipment from the vehicle in a timely and secure manner is entirely your responsibility.
International Shipping
Most items are shipped internationally through our ground shipping partner, but larger or heavier items will be sent via a freight carrier. We cannot directly ship outside the United States. However, we can ship to a U.S.-based international freight forwarder for further international delivery.
It is your responsibility to find and connect with a freight forwarder.
Your forwarder is in control of further delivery once the package is delivered to them.
The customer should make the required delivery and payment arrangements with the freight forwarder.
For further details, please contact us at +1-800-598-5889.