We strive constantly to provide the things you require to your home as fast and affordably as feasible. The delivery duration and cost calculated on our website are the most accurate estimates we can offer; however, actual shipping charges may vary. If the difference is larger than 15%, we will contact you via phone or email to obtain your consent before finalizing the purchase.
Shipping Addresses
To keep shipping costs as low as possible while providing you with the best possible service, here are some guidelines to shop online:
Make sure that your delivery address is accurate.
If the shipment is going to a business address (somewhere other than a home), the name of the business must be mentioned so that the carrier knows which firm the merchandise is being delivered to.
PO boxes shouldn't be specified as shipment addresses.
Freight carriers do not deliver to PO Boxes.
Businesses that operate from a residence will be regarded as residential addresses and charged accordingly for any deliveries.
When placing an online order, make sure you include the right phone number. If something happens to your shipment, we'll need to know how to contact you. Carriers also frequently contact ahead to ensure that someone will be at your location to take the delivery. If the carrier can't reach you, they may be unable to deliver your belongings.
If you choose to modify your delivery address after placing your order, extra carrier charges will be applied and will be communicated to you. However, it is not possible to modify the shipping address if you placed your order using the Credit option.
Please be aware that redelivery fees can be incurred in addition to any reconsignment fees if the carrier tries to deliver to the original address but is unsuccessful.
Multiple Items
If you have ordered multiple items in one order, we will be dispatching your order as things become available, so you may receive multiple shipments. However, your full shipping amount will be charged only for the first shipment, so you will not see it on following shipment notifications.
Shipping Partners
Most of our orders are shipped through our shipping partners. If you prefer a specific carrier, we can make arrangements to use your account. When any of our larger items exceeds the weight (up to 150 pounds) and length constraints (up to 108 inches long) for ordinary shipment, we use a freight carrier. If you require an LTL freight shipment delivered on a specific day or time, please contact one of our sales agents for an estimate.
Expedited Shipping Options
We are delighted to provide quicker delivery alternatives for many of our goods; however, items shipped quicker will cost more. For additional information about fast shipping services, please contact us at +1-800-598-5889. Shipping times depend on product availability, and these choices will only appear in your cart if they are in stock at the time of purchase.
Delivery Options:
The system we use automatically identifies whether your address belongs to business or residential.
Non-commercial Address: A non-commercial address is any house, apartment, or other living place, regardless of whether you run a business from it. Schools and churches are classified as non-commercial by shipping firms.
Commercial Addresses: These are defined by our freight carriers as any commercial or industrial site with tractor-trailer access or a loading dock that is available during typical business hours (9 a.m. to 5 p.m.). If your item(s) are shipped via freight carrier, the carrier will usually contact you to schedule delivery.
Free Shipping
We provide free shipping on numerous items of restaurant equipment and kitchen supplies. These are not limited-time offers; they are part of our ongoing efforts to provide you with the best value on high-quality equipment that every commercial kitchen requires. When you're purchasing the large quantities that are commonly required in foodservice, it can benefit you by saving you hundreds or even thousands of dollars on each order.
Free standard ground delivery may only be available for orders shipped to the 48 contiguous United States. Consumers shipping to Alaska, Hawaii, Puerto Rico, or any other island off the coast may need to contact customer care for a shipping price before their order can be completed.
Free shipping does not include additional services such as faster, interior delivery, white glove shipment, or lift-gate assistance. Locations that are remote or difficult to reach can result in additional charges. Customers will be notified if these costs occur. Working with our shipping partners, including freight carriers, allows us to secure competitive prices that keep your total cost low.
Before the delivery vehicle leaves your driveway, take the following steps. (Remember that once the carrier leaves, you are accountable for reporting any damage to the shipping company. The Horeca Store cannot be considered accountable for such damages.
Check that the things you're receiving are what you bought. Unpack everything, but save the original packaging materials. Do not discard pallets or boxes unless you are completely content with every item.
The buyer should inspect the shipment to check if something is damaged or missing. even if the plastic wrap is not intact, it should instantly be mentioned on the delivery receipt. Additionally, the quantity of boxes indicated on the Bill of Shipment should be checked with the number of cartons received.
The buyer should inspect every box they receive for impurity, dents, dings, creases, holes, punctures, and damaged pallets. If the client notices any of these indications, they should write it on the delivery receipt and ask the delivery person to open the box. If the delivery man declines, clients can either contact our Customer Service Centre or decline the shipment and write it on the delivery receipt.
Even if the boxes are in excellent condition, customers should still sign their name with "subject to inspection." Once the delivery man leaves, the client has 5 days to notify us of any damaged or missing items.
Inspect every single part of equipment from top to bottom. You're seeking visible and/or hidden damage, so inspect everything closely. Hidden damage must be informed and an inspection should be scheduled within three working days.
While the driver is there, take note of any damage you find. Take photos if you can. Inspect the items when they arrive and make a note of any potential damage on the delivery receipt/bill of shipment.
Now, you have three possibilities.
There is no damage. Accept the shipment and sign off.
Slightly damaged. On the acceptance form, indicate all of the damage you observe. It is preferable to refuse the damaged item and contact our Customer Care Team right away if you do not want to live with the damage you notice, in the event that the carrier declines to take part in a freight claim. Observe that the freight bill says "Refused." Make sure to record any damage you detect on the bill you sign if you decide to keep the package. Make sure you have the driver write anything down and have him sign it before you let him go if he only has a PDA (electronic device)
Refuse the shipment if the item you ordered is entirely destroyed. Kindly take pictures and note any issues. Get in touch with us right away to begin the return procedure.
In the event that freight damage does happen, we can assist. Please give us a call at +1-800-598-5889. For prompt and accurate assistance, please have your order number, shipment details, and any applicable tracking numbers ready.
Liftgate Service
When ordering large and bulky items, you will be required to choose liftgate service during the checkout process. For all locations without a loading dock or tractor-trailer access, whether business or residential, a liftgate is necessary. This is because objects weighing over 75-pounds can be safely unloaded from the vehicle to the ground using a liftgate. However, you are in charge of moving the product inside after it is on the ground. To acquire an estimate for inside delivery or white glove services, please contact our sales team prior to delivery.
Please be advised of the following in the event that you choose not to use liftgate service at checkout:
Bringing goods inside your building is not included in the liftgate service.
The costs may go up if you add liftgate, white glove, or interior delivery options to your order after it has been placed.
It is NOT possible for the delivery person to help unload your shipment. Removing your shipment from the vehicle in a timely and secure manner is entirely your responsibility.
International Shipping
Most items are shipped internationally through our ground shipping partner, but larger or heavier items will be sent via a freight carrier. We cannot directly ship freight outside the United States. However, we can ship to a U.S.-based international freight forwarder for further international delivery.
It is your own responsibility to find and connect with a freight forwarder.
Your forwarder is in control of further delivery once the package is delivered to them.
Making delivery and payment arrangements with the freight forwarder is your duty.
For further details, please contact us at +1-800-598-5889.